These terms and the overall returns policy
apply to online sales conducted through the online store (e-shop) of the
company "MOUTEVELI ST. – KYRIAKAKIS K. G.P." under the trade
name COKITEX, located at 69 Epirou Street, Agioi Anargyroi, Attica,
directed toward its Merchants – Customers (natural or legal persons).
1. Acceptance of Terms and Returns Policy
through the Use of the Online Store
Access to this online store and the
placement of orders for the products included therein is recognized as explicit
acceptance of these terms, which constitute a binding agreement between the
Customer and the Company.
2. General Right & Conditions of
Unconditional Withdrawal
A. The Customer may exercise the right of unconditional withdrawal within
a strict deadline of five (5) calendar days from the date of delivery of the
product. This right is exercised by sending an email to the electronic address
(mk@cokitex.gr), including full order details, and is subject to the approval
of the Company, which inspects the product upon its return.
B. The return is carried out at the expense and responsibility of the
Customer, and the product must be in its complete and intact packaging, exactly
as it was delivered, along with its accompanying documents (delivery note,
sales invoice, etc.). In any case, the Company reserves the right to inspect
the returned product and to approve or reject the withdrawal based on the
aforementioned conditions.
C. Indicatively, in the event of products that have been unsealed or whose
packaging has been completely destroyed, or in the event that the right of
withdrawal is exercised after the deadline of five (5) calendar days, the
rejection of the withdrawal by the Company is considered fully justified.
D. In the event that the unconditional withdrawal is approved, the Company
may propose to the Customer either the replacement of the product or the
issuance of a credit invoice to be offset against future purchases. The
Customer shall choose, at their sole discretion, the exercise of the right to
replacement or the issuance of a credit invoice by sending an email to the
aforementioned electronic address.
E. In the event that the replacement of the product is selected, the
Customer shall bear the costs for both the return of the original product and
the delivery of the new one.
F. In the event that the issuance of a credit invoice for offsetting against future purchases is selected, the invoice shall be issued within five (5) working days, and the Customer shall be notified in writing of its issuance.
G. In the event that the products are collected by the Customer from the
company's headquarters, such collection is deemed to be made unconditionally
and implies that the necessary inspection of the condition of the received
products has taken place; therefore, the exercise of the right of unconditional
withdrawal is not permitted.
H. The right of unconditional withdrawal may not be exercised in the case
of products supplied upon special order, where the Customer requests custom
specifications that deviate from the suggested and listed specifications of the
standardized products available in the e-shop.
3. Inspection Upon Delivery – Damage Claims
The Customer is obliged to inspect the
products upon receipt. Any apparent damage or discrepancy must be declared
within a reasonable period and in writing; otherwise, it is presumed that the
products were received in full compliance with the contract.
4. Right
& Conditions of Withdrawal in Case of Defective Product Delivery or
Incorrect Product Delivery
A. A defect is defined exclusively as
a manufacturing defect that existed prior to delivery. Incorrect delivery is
defined as the delivery of products different from those entered by the
Customer in their online order.
B. In the event of the delivery of a
defective product or a product different from the one ordered, the Customer may
exercise the right of withdrawal within a strict deadline of fourteen (14)
calendar days from the date of its delivery. This right is exercised by sending
an email to the electronic address (mk@cokitex.gr) and simultaneously providing
notification by telephone at +30 210-8328200.
C. The return is carried out—via the
transport company designated by the Company—at the Company’s expense and
responsibility, and the product must be in its packaging along with its
accompanying documents (Delivery Notes, sales invoices, etc.).
D. Following the inspection of the
product and verification of the existence of a defect or that it is different
from the one ordered, the Company may propose to the Customer —through the
prescribed procedure— either the replacement of the defective or incorrect
product or the issuance of a credit invoice to be offset against future
purchases. The Customer, by sending an email to the aforementioned address,
shall choose —at their sole discretion— the right to replacement or the
issuance of a credit invoice.
E. In the event that the replacement
of the defective or incorrect product is selected, the Company shall bear the
costs for the return of the defective or incorrect product and the delivery of
the new product to the Customer.
F. In the event that the issuance of a
credit invoice for offsetting against future purchases is selected, the invoice
shall be issued within five (5) working days, and the Customer shall be
notified in writing of its issuance.
5.
IMPORTANT RECOMMENDATIONS
A. No product returns shall be
accepted without their corresponding documents, nor shall returns be accepted
for products made upon special orders in any of the cases mentioned above.
B. To avoid any misunderstanding or
confusion, please thoroughly inspect the condition of your order at the time of
the products' receipt.
6. Final
Provisions
The Company
reserves the right to amend these terms at any time; the terms posted in the
online store at the time of the order submission shall apply.