GENERAL INFORMATION

In our online store Cokitex.gr — our official website — we offer and promote for sale the products of our company under the name "MOUTEVELI ST. – KYRIAKAKIS K. G.P." with the trade name "COKITEX", headquartered in Agioi Anargyroi, Attica, at 69 Epirou & Lambrou Katsoni Str., VAT No. 099550385, G.E.MI. (General Commercial Registry) No. 004403301000, email address mk@cokitex.gr, and telephone numbers: 210 8328200 & 210 8549717.

Purpose & Products

Our website aims to inform consumers and provide our products for sale online. The company reserves the right to freely select the displayed products, as well as to modify, update, or withdraw them at any time, without prior notice.

Pricing Policy & Offers

Our pricing policy, offers, and discounts are freely determined by the company. We reserve the right to modify them at any time, provided that users are promptly informed via the website, where such notification is legally required.

B2B Exclusive Operation

Cokitex operates exclusively in the wholesale sector (B2B). For this reason:

• Guest Checkout is not supported: Placing an order is only possible for identified and registered users.
• Partner Approval: All products are intended for resale. Interested professionals must complete the "B2B Partner Registration" process in the dedicated section of our website.
• Account Activation: Access to prices and the ability to place orders are activated following the verification and approval of the applicant's professional status by our company.

Responsibility for Information

Product descriptions and the information displayed on their labels are provided by Cokitex. The company bears sole responsibility for the accuracy and veracity of these details, which are also printed on the product packaging.

Acceptance of Terms of Use

Visiting and using the services of our website presupposes the full and unconditional acceptance of these terms. Users must carefully review the terms of use before navigating the site. In the event of disagreement, even partial, with their content, the user must refrain from using the website and its services.

Data Collection

Cokitex.gr collects personal data in the following cases:

• Upon the user-member's registration for our services.
• During the use of our products and services.
• Upon visiting our pages or participating in promotional and advertising programs.

Required Registration Details

To complete your registration in our online store, the following information is required:

• Company Details: Business Name, Profession/Activity, VAT Number, and Competent Tax Office.
• Contact Information: Address (Headquarters), Postal Code, City, Country, Telephone Number, E-mail.
• Payment Details: Credit Card Information (where required for the completion of a transaction).

Exclusive Wholesale Sales (B2B)

Data Protection & Usage Policy

Commitment to Security

Cokitex.gr recognizes the importance of your personal data security. We have adopted modern technological methods and internal protection procedures, committing to a continuous effort to safeguard the information you voluntarily provide to us.

Purpose of Processing

Your data is used exclusively for the following purposes:

• Transactions & Communication: For the smooth processing of current or future orders and the provision of support.
• User Identification: To ensure your security (e.g., identity verification when updating personal information).
• Information & Promotion: For sending promotional materials and updates regarding our company's new offers.
• Service Improvement: For the extraction of statistical data aimed at enhancing the user experience of our online store.

Right to Erasure

Every user maintains the right to request the deletion of their personal data. The company is obligated to proceed immediately with the deletion, with the exception of cases where there is an outstanding debt from the customer to the company. In such instances, the data will be retained until the debt is fully and completely settled.

Data Disclosure to Third Parties

Confidentiality & Protection

Cokitex.gr explicitly commits not to sell, rent, or distribute the email addresses and personal information of its user-members to any third-party natural or legal person without their prior consent.

Exceptions & Partners

The disclosure of data is permitted exclusively in the following cases:

• Order Execution: To affiliated legal entities (e.g., courier companies, payment providers), to the extent necessary for the completion of the order and the fulfillment of the user's requests.
• Service Support: To external partners who provide technical or operational support to our company. These partners have the right to process data only within the scope of our instructions and exclusively for the purpose of providing their services.
• Legal Obligation: When disclosure is mandated by Law, following an order from the competent judicial, police, or other administrative authorities.

Account Management & Password Security

Right to Information & Modification

Every user-member maintains the right to correct, supplement, or modify their personal data at any time. The Cokitex.gr team is at your disposal to assist you in this process, either by telephone or via email, upon request.

Access Security & Personal Passwords

• Data Protection: The company commits to making every possible effort to safeguard your website password through the use of modern technological means.
• User Responsibility: The user-member remains solely responsible for maintaining the confidentiality of their password. Cokitex.gr bears no responsibility for any third-party access to your account resulting from the leak or improper safeguarding of your credentials.

Immediate Notification

In the event of loss, theft, or leakage of your secret password, you must inform Cokitex.gr immediately. Otherwise, our company bears no responsibility for the use of the password by unauthorized persons or for any transactions that may arise.

Security Tips

For the maximum possible security of your account, we recommend:

• Regular Changes: Update your password at regular intervals.
• Strong Passwords: Avoid using simple or easily detectable passwords.
• Composition: Use a combination of letters (lowercase and uppercase), numbers, and special characters (e.g., #, $, %, !).

Rights of Access & Objection

Every user-member maintains the right to exercise, at any time, the rights to information, access, and objection arising from the current legislative framework on personal data protection. For any matter concerning the management of your data, the relevant provisions of Greek Law apply, as they are in force at any given time.

Confidentiality of Transactions & Communications

All your data and transactions are governed by the principles of communications privacy and commercial confidentiality. Cokitex.gr takes all appropriate measures to protect this information, ensuring the confidentiality of every activity within the website.

E-commerce Security

We have taken all necessary measures to guarantee the maximum possible security for online transactions. Transactions conducted through our website are governed by:

• The applicable provisions of Greek Law.
• The directives of European (EU) and International Law regarding electronic commerce.
• Consumer protection legislation.

User Responsibility & Limitations

The user-member of the website and services of Cokitex.gr bears sole responsibility for any damage (material or moral/non-material) caused to the company by the improper, illegal, or breach-of-contract use of its services.

Indicatively and without limitation, the following are prohibited:

• Illegal Data Management: The unlawful collection, storage, or distribution of personal data belonging to other user-members.
• Infringement of Rights: The violation of intellectual property rights, trademarks, or any other rights belonging to Cokitex.gr or third parties.
• Inappropriate Content: The publication, announcement, or dissemination of content that is illegal, offensive, immoral, or in any way defamatory toward our company.
• Breach of Confidentiality: The disclosure of internal or confidential information acquired through employment relationships or business partnerships.
• Violation of Legislation: Any action that conflicts with National, European, or International legislation governing the operation of the website and its services.

In every case of the aforementioned violations, the user is obligated to indemnify the company for any direct or indirect damages.

Company Rights & Personal User Responsibility

Sanctions in Case of Breach

As soon as Cokitex.gr becomes aware of incidents that violate these terms, it reserves the right to take the following actions without prior notice:

• Suspension of Services: Immediate cessation of service provision to the specific user-member.
• Content Management: Refusal to publish or permanent deletion of any illegal or offensive content.
• Legal Protection: Exercise of every legal right and recourse to any competent Authority or Court to defend the company's interests

Account Responsibility

• Exclusive Responsibility: The user-member bears full and exclusive responsibility for all actions and transactions carried out through their personal account and secret password.
• Obligation to Inform: If the user becomes aware of any use of their account without their consent, they must inform the company immediately.
• Limitation of Liability: Cokitex.gr bears no responsibility for any damage caused due to the user's failure to provide timely notification regarding unauthorized access or use of their account.

Member Registration & B2B Identity

Right to Register (B2B): Registration on our website and the use of its services are provided exclusively to professionals (B2B). By submitting your registration application, you officially become a member of the Cokitex partner network.

Business Representation

Registration is permitted only by the legal representative of the business or an authorized person. During the registration process, the applicant solemnly declares that:

• They legally represent the business.
• They have the right to conduct commercial transactions on its behalf.

Right to Reject Application

Cokitex reserves the right to refuse a registration application or the execution of a transaction with any member, without justification or for reasons of ensuring legality. Such reasons indicatively include:

• Prior violation of the Terms and Conditions.
• Illegal or abusive behavior.
• Suspicions of inaccurate representation data.

Company Limitation of Liability

Technical Operation & Availability

Due to the nature of the internet, Cokitex.gr cannot guarantee that the operation of the website and the services of the online store will be uninterrupted or free from errors and technical faults. Although we make every possible effort to ensure the proper functioning of the system, we bear no responsibility for any temporary interruptions or the inability to restore technical malfunctions caused by external factors.

Account Management & Electronic Communication

Access Details

To create a personal account and access the specialized services of Cokitex.gr, the provision of the following information is required:

• Identity: Full Name and Profession.
• Address: Street, Number, City, and Postal Code.
• Contact: Telephone Number and E-mail Address.

This data remains confidential and is not disclosed to third parties, except for the instances explicitly defined in this agreement. The user bears sole responsibility for safeguarding their password.

Correspondence & Updates Policy

• Communication Confidentiality: Cokitex.gr does not perform any monitoring or filtering of the content of electronic messages exchanged through its services. The confidentiality of communication is fully respected.
• Informational Messages: The company reserves the right to send informational, financial, or promotional messages (Newsletters) to the user's email address, unless the user explicitly states that they do not wish to receive them.
• Support & Protection: Every use of the electronic address is accompanied by the necessary information regarding data protection and the resolution of any technical issues.

IP Addresses

The IP address through which the visitor-partner's computer accesses the Internet and subsequently Cokitex.gr is recorded and utilized by our company for the following limited purposes:

• Technical Support: To ensure the smooth operation of the website and the resolution of any technical issues.
• Transaction Security: To protect against malicious activities and for identification in cases of fraud.
• Statistical Analysis: To gather anonymous statistical data that helps improve our services.

The management of IP addresses is conducted with full respect for the protection of personal data and in accordance with applicable legislation.

Disclaimer for Third-Party Information & Links

External Website Content

Cokitex.gr may redirect users to other websites via links or advertising banners for their convenience. It is explicitly clarified that our company:

• Does not control or guarantee the availability, quality, accuracy, or completeness of products and services displayed on third-party websites.
• Does not endorse or adopt the content of these websites.
• Does not solicit the use or purchase of products from third parties. Access to these websites is optional and is done at the sole initiative of the user.

Responsibility & Communication

The user-member is responsible for being cautious when navigating external websites. In the event of any problem, technical error, or poor transaction during the visit or use of these sites:

• Cokitex.gr bears no responsibility whatsoever.
• The user must contact the legal representatives of the specific websites directly to resolve the issue. 

Delivery Delays & Unforeseen Factors

Liability Exemptions

Cokitex.gr makes every effort to ensure the timely delivery of your products. However, it bears no responsibility for any delays caused by unforeseen factors or events of force majeure beyond our control. Indicatively, the company is not liable for delays resulting from:

• Transport Obstacles: Delays at intermediate loading/unloading stations or ports.
• Industrial Action: Strikes in means of transport, road closures (highways), or other types of strike actions affecting the smooth movement of goods.
• Extreme Phenomena: Extraordinary weather conditions or other situations that impede transportation.

Commitment to Communication

In any such case, our priority is to keep you informed. Cokitex.gr undertakes to contact you as soon as possible to update you on the progress of your order and to agree upon a new, feasible delivery date.

Inventory Management & Unavailable Products

Unexpected Shortage

Despite our constant care to update the availability of our products, an unexpected shortage or temporary unavailability may occur due to supply chain issues. As previously mentioned, Cokitex.gr bears no responsibility for such cases. In such an event, our company will contact you as soon as possible to inform you of the estimated time of new arrival.

Resolution & Cancellation Process

In the event that a product you ordered is out of stock or has been discontinued and this was inadvertently not indicated in time, our company will contact you to agree upon:

• Replacement: The delivery of another alternative product of your choice.
• Cancellation without Penalty: The cancellation of the order without any charges for either party.
• Refund: The interest-free refund of any amounts paid within a reasonable period of time.

Upon completion of the refund, the company is released from any further liability.

General Disclaimer & Limitation of Liability

Content Guarantees

The website content, products, and services are provided "as is," without any express or implied guarantee regarding their accuracy or completeness. To the maximum extent permitted by law, Cokitex.gr, its suppliers, and its content providers exclude all liability for any damages arising from the use of this website.

Limitation of Damages

The company bears no liability for any form of damage (direct, indirect, incidental, or consequential), which may indicatively include:

• Financial Losses: Loss of profits, revenue, data, or other assets.
• Operational Damages: Cost of providing substitute products or services due to inability to use or failure of the website.
• Non-Pecuniary Damage: Damage to the reputation or standing of the user-member.

The above applies regardless of whether the damages were foreseeable or arise within the context of a contract, sale, tort, or based on applicable legislation.

Technological Risks & Cybersecurity

Cokitex.gr bears no responsibility for any loss or damage caused by:

• Denial-of-Service (DoS) attacks.
• Viruses, malware, or other technologically harmful material that may infect your equipment, data, or software due to the use of this website or the downloading of material from it or from linked websites.

Indemnification of the Company by the User

The user/member agrees to indemnify, defend, and hold harmless Cokitex.gr, its directors, officers, employees, and partners from any third-party claim, liability, damage, or cost (including legal counsel fees) arising from:

• Misuse or unintended use of the website by the user.
• Breach of these Terms and Conditions on the user's part.

Limitation of Company Liability

In the event of damage caused by proven negligence of the company, the liability of Cokitex.gr is strictly limited to covering the actual damages of the injured party, which are directly related to the damaging event.

Limitation of Claims

To the extent permitted by applicable law, Cokitex.gr excludes all liability for claims, losses, or damages of any kind related to the website or the data displayed on it. This exclusion includes, but is not limited to:

• Direct, indirect, incidental, or consequential damages.
• Loss of profits, income, data, or use.

The above applies regardless of whether the company had been informed of the possibility of such losses and whether the claims arise from contract, negligence, tort, or any other legal basis.

User Rights & Access Responsibility

• Legal Rights: This waiver does not affect your statutory rights as a consumer/user of our services.
• "As Is" Operation: The website is provided in its current state. Consequently, access and browsing are performed at the sole responsibility of the visitor/user.

Modification of Terms of Use

These terms of use may be modified by the company at any time, with or without prior notice. Any modification of the terms becomes effective upon their posting on this website. The user-member is obliged to stay informed of the content of any modifications or changes to the terms before each use of this website.

Invalidity of Terms

In the event that any of these terms is deemed or becomes invalid, illegal, or unenforceable by any competent authority or court, such invalidity shall apply exclusively to that specific term. The invalidity of one term does not affect the validity, legality, and enforceability of the remaining terms of this Agreement, which shall remain in full force and effect and bind the parties.

Delay in Exercising Rights

Any delay or omission by the contracting parties (the company and the user-member) to exercise part or all of the rights arising from these terms does not constitute a waiver of those rights, nor does it result in their impairment.

Every right arising from this agreement may be exercised at any time at a later stage and at the reasonable discretion of the beneficiary, without prior tolerance constituting a legal precedent or an obstacle to its future assertion.

Applicable Law & Jurisdiction

Legal Framework These terms and conditions of use for the website and the e-shop Cokitex.gr, as well as any modification or change to them, are governed and supplemented by:

• Greek Law.
• European Union Law (Community Law).
• Relevant International Treaties.

Dispute Resolution Any provision of the above terms that becomes contrary to the law shall automatically cease to apply and be removed from the present document, without in any way affecting the validity of the remaining terms. For any dispute that may arise from the use of the website or the application of these terms, the courts of the company's registered seat are designated as competent.

Acceptance of Terms and Conditions

The user/member of this website explicitly declares that they:

• Have fully reviewed these terms, which they understand and accept unconditionally in their entirety.
• Acknowledge that these terms govern all services provided by Cokitex.gr throughout their navigation, as well as at every stage of their commercial transactions with the company.
• Are bound by these terms during each visit, whether acting as a simple visitor or as a registered member/customer.